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Hi guys, normally
there is no tutorial scheduled on the commencing week, so what you need to do
is to attend the lecture and read some chapters with reference to a given
topic.
This week we need to
be aware of the challenge of organisational communication. In this day and age,
everything is changing rapidly, the way we communicate with each other, the way
we cope with issues in the workplace, the way we … everything in our life and
work is poles apart.
From the textbook, there
are several points concerned by G L Pepper (1995) and K Miller (2012) regarding
organisational communication are noteworthy:
l Communication
in organisation becomes much more complex than last few decades
l Communication
in organisation is not simply a linear way to send message back and forth among
sender and receiver, it is rather a way that organising people to approach a
common understanding that maximise the organisational productivity
l Our
world is changing constantly due to globalisation and so do the organisations, people
are getting closer and closer in the workplace, communication is becoming an
increasingly indispensable skill that organises and coordinates employees with
different cultural background.
l Communication
is becoming more and more complex than the past because the language or symbols
of group interaction may be more important than the actual physical group
experience.
In
addition, the concept of “fantasy” might be helpful for understanding the
processes of information dissemination. “Fantasy” refers to the symbolic convergence
theory, which provides a description of the dynamic tendencies within systems
of social interaction that causes communicative practices and forms to evolve. This theory isn't concerned with finding
truth, but the reaction from the group when these fantasies are shared. Most of
the time, these fantasies trigger a chain reaction within the group where they
will contribute more and more to the conversation or fantasy.
I’d
also like to share something in practice with you guys. It relates to what I experienced
in the workplace.
In
my opinion, communication in most Chinese organisations is not organised as a set
of concise and consistent processes. I worked for an organisation, which is
called the “China’s largest English training institution”. In that organisation
I was responsible for providing general assistance to the Dept. of Marketing. I
found that the majority of employees and the management were not keen to
coordinate and communicate with each other because they are not on the same
level. Communication is “simple” because when the management set an order to
employees, none of whom are allowed to go against. The distinction between superior
level and inferior level plays a counter-productive role in the organisation. But
think about what I’ve noted above, communication in organisations is becoming
more and more complex and intangible, the management can no longer act as a
general commander that systematically hinder the way of communication.
So,
folks, what do you reckon?
References:
References:
Miller, K 2012, Organisational
communication – approaches and processes, 6th edn, Wadsworth
Cengage Learning, Boston.
Pepper, G L 1995, Communicating in organisations: a cultural approach, McGraw-Hill,
New York, viewed 18 August 2013, University of South Australia,
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